Frequently Asked Questions
Everything you need to know about PlasticTouch plans and features
What's the difference between Premium, Clinic, and License?
Premium = streaming-only (no downloads), watermark-free viewing & sharing.
Clinic = Premium plus website embeds & waiting-room TV.
License = one-time perpetual download with commercial rights per EULA.
Does it work with WordPress/Webflow/Wix?
Yes. Clinic provides embed codes that work on any website platform. Domain verification ensures your content stays secure.
Can I use videos in ads or offline?
Yes, but only with a License. Streaming plans (Premium, Clinic) don't include download rights or advertising permissions.
Are PlasticTouch animations medically accurate and copyright protected?
Yes. All animations are developed in collaboration with board-certified plastic surgeons and registered with the U.S. Copyright Office (copyright.gov). Our work is protected under federal copyright law. Unauthorized use is subject to legal action and the $5,000 per-animation liquidated damages clause in our Terms of Service.
What is the 7-day free trial?
All new signups receive a 7-day free trial with full Clinic access. No credit card required. Test all features including website embeds, TV waiting room, and custom branding. No automatic renewal - you choose whether to subscribe after the trial.
Can I cancel my subscription anytime?
Yes. You can cancel your Premium or Clinic subscription anytime from your account settings. Your access continues until the end of your current billing period. Subscriptions are non-refundable after activation.
What happens to my embeds if I cancel?
If you cancel Clinic, your website embeds and TV waiting room will stop working at the end of your billing period. You'll need to re-subscribe to restore access. Your configuration is saved, so everything resumes immediately upon reactivation.
Do I need a License if I have Clinic?
It depends on your use case. Clinic allows streaming, embedding, and TV display but does not include download rights. If you need to download files, use videos in ads, or use them offline (e.g., presentations, external platforms), you need a License for those specific videos.
How secure are the embeds?
Clinic uses domain whitelisting and referer checks to ensure videos only play on your verified domains. Each embed has a unique token that cannot be shared or used on unauthorized websites.
Can I add my clinic logo to videos?
Yes. Clinic includes custom branding features that let you add your clinic logo to shared videos, embeds, and TV waiting room displays.