Legal

1. Terms of Service

Operator. TouchApp Inc. (EIN: 32-0615643; Delaware File No.: 7721589)

Address. 16192 Coastal Highway, Lewes, DE 19958, United States (Sussex County)

Acceptance. By creating an account, logging in, installing or using the PlasticTouch.tv platform or PWA app (the "Service"), you agree to:

• this Legal page,
• our Privacy Policy,
• any License terms that apply to paid downloads.

If you do not agree, do not use the Service.

Eligibility. You must be at least 18 years old and legally able to enter contracts for a medical practice, clinic, or business.

Account Security. You are responsible for all activity under your account, including activity by your staff. You agree not to share login credentials across clinics or entities unless you have purchased (or have been granted) the appropriate seat / multi-location rights.

Updates. We may update these terms at any time. Continued use after the "Effective date" means you accept the updated version.

2. Key Definitions

"Streaming Use" means viewing animations through our player (web, PWA, Website Embed, Waiting-Room TV, or Share Links) without downloading source files.

"Consult" means the streaming plan that unlocks watermark-free viewing and branded Share Links for one-to-one patient education. No website embed, no Waiting-Room TV, no file downloads, no commercial rights.

"Clinic" means the streaming plan that (a) includes Consult, and (b) allows clinic-facing features such as Website Embed on verified domains and Waiting-Room TV playback. Still no downloadable source files and no edit/advertising rights unless you separately purchase a License.

"License" / "Licensed Content" means specific animation(s) or bundles purchased as a one-time, perpetual commercial-use license. License includes downloadable files and limited editing / advertising rights under the License terms below.

"Authorized Domain" means a domain you verify in your account (DNS/META/etc.) that we whitelist. Website Embed is only allowed on Authorized Domains.

"Waiting-Room TV" means your looping playlist (procedures + custom slides you create) that is displayed on clinic screens via our kiosk link / TV link.

"Share Link" means a time-limited, access-limited link you generate to show a single animation to a specific patient (or small group) for education.

"PHI" means Protected Health Information (HIPAA-style patient-identifying info). We do not accept PHI in this platform.

3. Plans & Access

We currently offer three paid paths, plus complimentary trials for new signups and license buyers:

Free

• View full-length animations on PlasticTouch.tv with watermark.
• Cannot remove the watermark.
• Cannot embed videos on your own website.
• Cannot use Waiting-Room TV.
• Cannot download files.

Complimentary Trials

30-Day Signup Trial (Clinic Access)

All new signups receive a 30-day complimentary trial with full Clinic access. This trial:

• Grants watermark-free viewing, Share Links, Website Embed, Waiting Room TV, and analytics
• Activates automatically upon account creation
• Does NOT require payment information
• Ends after 30 days, reverting to Free tier unless you subscribe
• Does NOT provide downloadable files or commercial usage rights

30-Day License Purchase Trial (Clinic Access)

Users who purchase any License receive a 30-day complimentary trial with full Clinic access. This trial:

• Activates automatically upon license purchase
• Provides 30 days of watermark-free streaming, Share Links, Website Embed, Waiting Room TV, and analytics
• Does NOT extend your License rights (your License remains perpetual regardless of trial status)
• Ends after 30 days, reverting access to Free tier unless you subscribe
• Runs concurrently with the 30-day signup trial if applicable (both run for 30 days)

Note: These trials are promotional offers. We may modify, pause, or discontinue trial terms at our discretion for new signups. Existing trials honor their original terms through expiration.

Consult (Streaming Only)

While an active Consult subscription is in good standing:

• You can stream all animations in full quality without watermark inside our platform and PWA.
• You can generate watermark-free Share Links for individual patient education. Share Links are time-limited, view-limited, and intended for direct patient education only. They are not for social media, ads, or website placement.
• You do not get downloadable files.
• You do not get commercial/advertising rights.
• You do not get Website Embed or Waiting-Room TV.

When Consult ends, you go back to Free access.

Clinic (Streaming + Clinic Surfaces)

While an active Clinic subscription is in good standing:

• Includes everything in Consult.
• You can embed approved videos (no watermark) on your Authorized Domain using our embed code and domain whitelist / referrer guard.
• You can run Waiting-Room TV (kiosk link / short code / QR), including playlists, QR overlay to booking, and custom educational slides you create.
• You get basic analytics (views, completion, QR scans, booking clicks).
• You still do not get downloadable files or editing rights unless you also own a License for that animation.

If Clinic ends, Website Embed and Waiting-Room TV streams will stop, and Share Links revert to Free rules (watermark, etc.).

License (Perpetual / One-Time Purchase)

A License is a one-time purchase (lifetime for that clinic/practice location, no renewal required) that grants:

• Downloadable clean video files in HD (1080p).
• Limited editing rights (crop, trim, subtitles, branding overlay, adding your logo, putting two procedures into one explainer video, etc.).
• Perpetual commercial rights for that clinic to:
  • use the animation on your website,
  • post on your clinic-owned social channels,
  • use in paid ads and marketing (subject to ad-spend / channel limits we show at checkout),
  • present in-office, in consults, conferences, social media, etc.
• Ability to keep using those downloaded files even if you later cancel Consult or Clinic.

Unless you also have Clinic, a License alone does not give you ongoing access to Website Embed streaming or Waiting-Room TV streams via our servers. The License gives you the actual file and rights to use it yourself.

Complimentary Trial. License purchases include a 30-day complimentary Clinic trial (watermark-free streaming, Website Embed, Waiting Room TV). After the trial ends, your streaming benefits may stop unless you subscribe — but your License and your downloaded files remain active forever for that clinic.

Entity / Location Scope. A License is for one legal entity and (unless you buy multi-location rights) one physical practice location. You cannot forward that file to "partner" clinics, agencies, networks, or other surgeons who are not under the same licensed entity/location. You cannot resell or sub-license our files as if they were yours.

4. Payments

• All payments are processed by Stripe. We do not store full card data.
• Consult and Clinic are annual subscriptions billed once per year in advance. The "$ / month" messaging shown in marketing reflects the effective monthly cost of the annual plan (total annual price divided by 12).
• License is a one-time (lifetime) purchase. It is not a subscription and does not renew.
• We may change pricing, features, and plan packaging at any time, and we may offer or remove complimentary trials.

5. Intellectual Property / Ownership

Copyright Protection. All PlasticTouch animations are developed in collaboration with board-certified plastic surgeons and are registered with the U.S. Copyright Office (copyright.gov) for federal copyright protection. Our work is protected under U.S. and international copyright law.

• All animations, models, narration, captions, code, and UI are protected by copyright and other IP laws. You are licensing access/usage. You are not buying ownership of the source models or the animation IP itself.
• You may not claim authorship of our 3D work.
• You may not re-sell our animations as standalone "educational assets," "stock footage," "before/after explainer bundles," or similar.
• You may not provide our raw files or high-res exports to any third party (including marketing agencies) unless:
  • your License explicitly covers agency/outsourced marketing use for your clinic, and
  • that agency is only using the assets to promote your clinic.
• We reserve the right to watermark, sign, token-gate, or audit playback at any time.
• Unauthorized use will be pursued under federal copyright law, including statutory damages and the $5,000 per-animation liquidated damages clause below.

6. Technical Protections / Domain Verification

You agree not to:

• bypass or remove watermarks,
• bypass domain or referrer checks for embeds,
• spoof an Authorized Domain to trick our player,
• scrape, download, or mass capture non-licensed content,
• remove or alter "Powered by PlasticTouch®" or similar notices where present,
• alter or strip any embedded tracking token, QR overlay, sharing limit, or view limit.

We may:

• revoke tokens,
• rotate embed codes,
• disable Waiting-Room TV links,
• suspend Share Links,
• or shut off Service access

to protect our IP or enforce these Terms.

We log usage events (views, scans, booking clicks, embed loads) for abuse detection, analytics, and billing.

7. Acceptable Use (Summary)

You agree that you will not:

• Use any content as medical advice or as a promise of surgical results.
• Use Share Links or Consult streaming content in ads, on social media, in boosted posts, on public websites, or in paid marketing unless you have the proper License rights.
• Claim surgical techniques, steps, or visuals are "your original intellectual property" if they are our animations.
• Use the Service to generate misleading, deceptive, or non-compliant medical marketing.
• Violate any advertising laws, patient-consent laws, or professional conduct rules in your region.
• Upload or input Protected Health Information (PHI) or any directly identifying patient info. We are not a HIPAA Business Associate and we do not provide a BAA.
• Circumvent rate limits, security, or access controls.
• Attempt to reverse engineer, extract 3D assets, or re-render our models to resell them.
• Share embed tokens, kiosk links, or downloaded files with anyone outside the licensed clinic/location.
• Use Waiting-Room TV or Website Embed for content you do not have rights to (for example, using a video you never licensed or for which your subscription is not active, or that belongs to another clinic's license).

8. Medical / Educational Disclaimer

All content on PlasticTouch.tv — including animations, voiceovers, captions, printed slides, and Waiting-Room TV playlists — is educational only. It:

• is not medical advice,
• is not a diagnosis,
• is not a surgical training credential,
• does not replace clinical training, hands-on supervision, proctoring, fellowship, or licensure,
• does not guarantee outcomes,
• should not be used to consent a patient without surgeon explanation of risks, alternatives, and recovery expectations under applicable law.

Patients must be told to speak directly with a qualified clinician. You are solely responsible for what you tell or promise to your patients.

Doctor-Verified Descriptions. All procedure descriptions, voiceovers, and explanatory text provided alongside our animations have been reviewed and verified by board-certified plastic surgeons for medical accuracy. However, you are responsible for adapting this content to your specific patient, their unique anatomy, your surgical approach, and applicable local regulations.

Watermark Preview. Before purchase, all animations are available to preview in full length with a watermark. This allows you to see exactly what you are licensing or subscribing to access. By completing a purchase, you acknowledge that you have previewed the content and accept it as-is.

9. No PHI

Do not upload or enter PHI (patient names, birthdates, photos, MRNs, etc.) anywhere in titles, custom slides, kiosk playlists, booking overlays, QR overlays, or notes.

We do not offer a BAA and do not operate as a HIPAA-covered service. If you enter PHI anyway, you are fully responsible for that violation.

10. Clinic Advertising / Compliance

You are solely responsible for:

• complying with local healthcare advertising rules,
• any required disclaimers in your jurisdiction,
• not promising specific surgical results or guaranteed outcomes,
• obtaining patient consent to show any before/after content or patient likeness you upload in custom slides,
• making sure your booking links / QR codes / CTAs comply with telemedicine, prescribing, and in-person consult rules in your country/state.

We are not liable if your use of our content violates medical board rules, consumer protection law, or advertising restrictions.

11. Liquidated Damages for Misuse

We invest substantial time and cost into surgeon-verified medical animations.

If you:

• rip, clone, re-record, mass-download, screen-record, or otherwise obtain watermark-free animation(s) without an active Consult / Clinic subscription or without a valid License for that animation,
• publicly repost, rehost, or promote the animation in marketing, ads, paid media, or on any website / profile / screen / kiosk / channel not covered by your active subscription or License,
• redistribute files or give them to an unlicensed clinic or agency,

then, in addition to all other rights and remedies (injunctions, DMCA takedowns, copyright damages, account termination, etc.), you agree that we may assess liquidated damages of USD $5,000 per animation, per unauthorized channel or location of use.

You agree this $5,000/animation/site number is:

• a reasonable estimate of actual harm (lost sales, brand dilution, enforcement cost),
• not a penalty,
• and is enforceable in addition to any statutory copyright damages we may pursue.

We may also immediately suspend or revoke your access.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR REPUTATION.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

THIS APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some places do not allow these limitations, so parts of this section may not apply to you.

13. Indemnification (User Liability)

TouchApp Inc. provides tools and services. You control how you use them. You are solely responsible for your use of the Service.

You agree to defend, indemnify, and hold harmless TouchApp Inc., its officers, directors, employees, contractors, affiliates, and agents from any and all third-party claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Share Link Usage: How you use, distribute, or share Share Links; who you send them to; what promises, medical claims, or representations you make when sharing them; and any patient harm, misrepresentation, or regulatory violation arising from your Share Link usage.
• Your content: Any content you upload, create, or add to the Service, including custom logos, clinic branding, Explainer Mode slides, custom text, images, videos, before/after photos, patient testimonials, or promotional materials.
• User-Generated Content in Explainer Mode: All text, images, claims, promises, medical information, and explanations you add to custom slide sequences. You are solely responsible for accuracy, medical compliance, patient consent, and adherence to advertising laws.
• TV Pairing & Waiting-Room TV Content: Security of pairing codes, unauthorized access from compromised codes, and all slides, titles, disclaimers, promotions, QR overlays, booking URLs, and messaging you display on your clinic screens.
• Marketing and Patient Representations: Any promises, guarantees, outcome claims, or medical advice you provide to patients using our animations or platform.
• Violation of Law: Your violation of any applicable law, regulation, medical board rule, advertising restriction, patient privacy law, or professional conduct standard.
• Breach of Terms: Your breach of these Terms, including but not limited to unauthorized use, misuse of Licensed Content, domain spoofing, watermark removal, or exceeding license scope.
• Third-Party Rights: Any infringement of third-party intellectual property, privacy, publicity, or other rights arising from your content or use of the Service.
• PHI Violations: Any unauthorized collection, storage, or disclosure of Protected Health Information (PHI) or patient data through the Service, despite our clear prohibition against entering PHI.
• Booking and Consultation Claims: Any claims arising from booking URLs, QR code overlays, consultation scheduling, or patient interactions initiated through the Service.

This indemnification obligation survives termination of your account and continues as long as any claim may arise from your use of the Service.

14. Termination / Suspension

We may suspend or terminate your access (including Share Links, Website Embed, and Waiting-Room TV streams) immediately if:

• we suspect misuse, security compromise, or fraud,
• invoices are unpaid,
• you breach License scope,
• or you violate Acceptable Use.

If we revoke a License for material breach, you must stop using and delete all copies of that Licensed Content.

You may cancel Consult or Clinic at any time in your Billing Portal. Cancellation stops future billing but does not trigger refunds unless required by law. License (one-time purchase) is non-refundable once files are delivered.

15. Governing Law & Venue

These Terms are governed by Delaware law. Any dispute must be brought in the state or federal courts located in Delaware, and you consent to that jurisdiction.

16. Survival

Sections relating to intellectual property, acceptable use, license restrictions, payment, limitation of liability, indemnification, governing law & venue, and liquidated damages survive termination of your account.

17. Streaming Plan Terms (Consult / Clinic)

Consult (Streaming Only)

Consult is a subscription. While active, you may:

• watch any animation watermark-free inside PlasticTouch.tv and the PWA,
• generate patient Share Links without watermark,
• upload and display your custom clinic logo on Share Links (if you choose to upload one; you are responsible for ensuring you have rights to any logo you upload).

Limits:

• Share Links may auto-expire, limit views, or restrict devices, IPs, or screens.
• You may not publish Share Links on social media, in ads, or on public-facing websites.
• You may not download source files under Consult.
• You do not have Website Embed, Waiting-Room TV, or commercial edit/advertising rights.

Clinic (Streaming + Clinic Surfaces)

Clinic is a subscription. While active, you may:

• do everything in Consult,
• embed approved (no watermark) videos on your Authorized Domain,
• run Waiting-Room TV in your clinic(s) with playlists, QR-to-book, multilingual/slide content, clinic branding, and TV pairing via 6-character codes,
• use Explainer Mode to create custom educational slide sequences for kiosk display (you are solely responsible for all content you add),
• view basic analytics (e.g. views, completions, QR scans, booking clicks).

Limits:

• Your embed is protected by our domain whitelist and referrer guard. You must verify and maintain Authorized Domains.
• Waiting-Room TV is only for in-clinic display and patient education. You are responsible for the on-screen messaging you add.
• This plan does not include permanent downloadable source files or ad rights. For that, purchase a License.
• We may pause embeds or Waiting-Room TV for abuse or non-payment.

18. Perpetual License Agreement (Single / Group)

Nature. A License is a one-time, perpetual commercial-use license for specific animation(s) or a bundle.

Grant. Subject to payment in full, we grant you a non-exclusive, non-transferable license to:

• download clean HD masters (1080p),
• edit them in limited ways (crop, trim, captions/subtitles, your clinic logo, combining two of our licensed clips into your own procedure explanation),
• use them in your clinic marketing forever, including:
  • clinic website,
  • your owned/operated social media profiles,
  • patient consultations,
  • in-office displays,
  • paid ad campaigns (subject to any ad-spend limits shown at checkout),
  • presentations, lectures, conference decks, etc.

No Resale / No Network Distribution. You cannot:

• resell our animation(s) as stock,
• upload our animation(s) to any shared "content library" for other surgeons/agencies,
• share or gift our files to another clinic or surgeon that is not licensed,
• claim you created the 3D work.

Scope. Unless you purchased a multi-location add-on, your License covers:

• one legal entity,
• one physical practice location.

If you run multiple brands / locations / franchises, you need additional Licenses or a multi-location add-on.

Complimentary Trial. A License may include a complimentary Clinic-style streaming trial (for example, 30 days watermark-free streaming inside our platform). After that trial ends, streaming / Share Link privileges may end, but your License to use the downloaded files continues permanently.

Revocation for Breach. If you materially violate any of the above (misuse, redistribution, etc.), we may:

• revoke streaming access,
• revoke future downloads,
• demand takedown,
• and enforce liquidated damages ($5,000 per animation per unauthorized channel/location) in addition to copyright claims.

19. Hosted Share Links, Website Embed & Waiting-Room TV

Share Links

• Built for 1-to-1 or small group patient education.
• Time-limited, device-limited, and view-limited.
• You are solely responsible for how you use Share Links, including who you send them to, what promises or medical claims you make when sharing them, and ensuring compliance with advertising and medical practice laws.
• You are not allowed to embed Share Links publicly, post them to social media, or run them in paid ads.
• We may watermark, track, or block Share Links at any time.
• TouchApp Inc. has zero liability for any content shared via Share Links or any claims arising from your use of Share Links.

Website Embed

• Available only while Clinic is active and only on Authorized Domains that pass verification.
• You may not iframe or rehost our streaming player on any non-authorized domain, marketing microsite, landing page vendor, "book now" funnel, lead-gen ad landing page, etc. unless that exact domain is authorized.
• If you stop paying for Clinic, embed playback may immediately stop.

Waiting-Room TV & Pairing

• Waiting-Room TV is for in-practice, clinic-facing patient education (looping playlists).
• TV Pairing Security: Pairing is done via time-limited 6-character pairing codes that expire after a short period. You are solely responsible for:
  • keeping pairing codes secure and not sharing them publicly,
  • any unauthorized access resulting from code sharing or exposure,
  • all content displayed on paired screens,
  • revoking access immediately if a code is compromised.
• TouchApp Inc. is not responsible for: unauthorized TV pairings, compromised pairing codes, or any content displayed through paired devices.
• You can add slides, titles, explanations, post-op tips, disclaimers, promotions, and images/video snippets you upload. You are responsible for making sure that content is medically compliant and legally allowed in your region.
• You must not insert PHI into slides.
• We are not responsible for what you show on your screens.
• We may display "Book now" QR overlays that link to your booking URL. You are responsible for what that booking URL promises and collects.

Explainer Mode (Custom Slide Sequences)

• Explainer Mode allows you to create custom educational slide sequences for kiosk displays by adding your own text, images, and explanations alongside our animations.
• You are solely and exclusively responsible for all content you add. This includes text, images, claims, promises, medical accuracy, regulatory compliance, patient consent for any before/after photos, and adherence to advertising laws.
• We provide the tool; you control the content. We do not review, approve, or endorse your custom slides.
• By using Explainer Mode, you agree to indemnify and hold TouchApp Inc. harmless from any claims arising from your custom content.

20. Refunds & Pricing Notice

Subscriptions (Consult, Clinic)

• No Refunds. All subscription payments are final and non-refundable once activated, except where explicitly required by applicable consumer protection law (for example EU/UK statutory withdrawal rights within 14 days IF you have not yet started using the service). By purchasing and activating Consult or Clinic, you expressly agree to immediate access and waive any cooling-off period to the maximum extent permitted by law.
• Cancel any time to stop future billing. Access will continue until the end of the paid period.
• Pricing, features, and limits may change. We may introduce seat limits, per-view limits, domain limits, TV screen limits, or view quotas.

Licenses (Digital Downloads)

• License purchases are one-time and non-refundable once download links are delivered or download begins.
• Because this is digital content delivered instantly for commercial use, you acknowledge you waive any standard "cooling off" or withdrawal period to the maximum extent allowed by law.
• If a file is technically corrupted and we cannot provide a working replacement, contact billing@plastictouch.tv.

Taxes

Prices may not include taxes. Stripe may calculate and add applicable taxes automatically.

21. Security & Responsible Disclosure

If you discover a potential security issue, email abuse@plastictouch.tv with details. Do not publicly disclose until we confirm a fix.

22. Accessibility Statement

We aim for reasonable accessibility (WCAG 2.1 AA where feasible). If you encounter an accessibility barrier, contact support@plastictouch.tv and we'll review.

23. Contact

TouchApp Inc.

16192 Coastal Highway

Lewes, DE 19958

United States (Sussex County)

EIN: 32-0615643 • Delaware File No.: 7721589